For years, retailers have invested heavily in customer service chatbots. The goal was simple: answer questions faster, reduce support costs, and improve the shopping experience. However, consumer behavior does not perfectly align with this direction. According to a new Gartner…
AI shopping agents are beginning to move beyond product recommendations and controlled demonstrations. Visa has announced that AI agents can now complete purchases on behalf of consumers at participating merchants' websites across Europe. The transactions take place in live commercial…
Artificial intelligence is moving from experimentation to long-term business strategy. According to KPMG's latest survey of 250 retail executives, retailers are increasing investments in digital technologies at a rapid pace. More than half of respondents now spend at least $50…
