As retailers invest more heavily in AI, many are looking beyond individual tools toward connected platforms that integrate store operations, cloud infrastructure, and real-time data. A new strategic partnership between Hanshow and Microsoft reflects this shift, with the two companies…
AI chatbots are becoming a familiar part of online shopping. They answer customer questions, recommend products, explain return policies, and increasingly support shoppers throughout the buying journey. However, new research suggests there is still an important obstacle to overcome: accuracy.…
For years, retailers have invested heavily in customer service chatbots. The goal was simple: answer questions faster, reduce support costs, and improve the shopping experience. However, consumer behavior does not perfectly align with this direction. According to a new Gartner…
