Especially, since the lockdowns, I have become an active user of headsets. Increasingly quality-oriented. Not in the last place when my 8- and 10-year-olds were banned from school, and created background noises in their -e-school breaks. Then I invested in…
Managing large amounts of complex product information is a very time consuming and complex task. Because product information needs to be accurate and consistent across multiple channels. Furthermore, rich media assets and compatibility and cross-sell relations between products need to…
To improve customer service, Icecat is looking into different ticketing systems to replace one of our old open source ticketing systems, Mantis. It is still in use, to manage mostly internal tickets generated by customer registrations, which are assigned to…
