The Microsoft State of Global Service report mentions that 61 percent of global consumers sees customer service as one of the most important factors when selecting a brand. Experts predict that by the end of 2020, this may become the…

China has been the world's manufacturing hub for many decades. It is therefore no wonder that China controls global supply chains. Last year, after the start of the US-Chinese trade war, many companies started to see the need for supply…

Icecat captures data that is valuable for brands. Brands can utilize this data to gain insights about their products, their relative market position, trends and market dynamics. Therefore, we are building a new dashboard through which brands can leverage this…