Managing large amounts of complex product information is a very time consuming and complex task. Because product information needs to be accurate and consistent across multiple channels. Furthermore, rich media assets and compatibility and cross-sell relations between products need to…

Loyalty programs are everywhere. They are well known to improve sales and generate value for both the customers and the business. Though the business-to-consumer (B2C) world often uses these programs, they are less prominent in the business-to-business (B2B) segment. Recent…

To improve customer service, Icecat is looking into different ticketing systems to replace one of our old open source ticketing systems, Mantis. It is still in use, to manage mostly internal tickets generated by customer registrations, which are assigned to…