To improve customer service, Icecat is looking into different ticketing systems to replace one of our old open source ticketing systems, Mantis. It is still in use, to manage mostly internal tickets generated by customer registrations, which are assigned to…

The Microsoft State of Global Service report mentions that 61 percent of global consumers sees customer service as one of the most important factors when selecting a brand. Experts predict that by the end of 2020, this may become the…

China has been the world's manufacturing hub for many decades. It is therefore no wonder that China controls global supply chains. Last year, after the start of the US-Chinese trade war, many companies started to see the need for supply…