Which JSON and XML Error Messages can I get using Icecat?

By Vazha Abramishvili
May 27, 2022

This post presents all possible error messages and codes that users may get while sending Icecat JSON or XML product file requests. Firstly, we will sum up all JSON error messages and codes. Secondly, we will explain all XML error messages and codes.

JSON error messages

Error Code (JSON)	Error Message (JSON)	Explanation
1	UserName, and lang are mandatory fields	Mandatory parameter, user name, or language is missing
2	Lang is unknown	Language code is unknown
3	{user} the Icecat user is unknown	The user name does not exist
4	Product identifier(s) is not correct	Requested product identifier(s) is (are) not correct.
5	You have wrong ip address for access	The IP address from which you send a request is not listed in your profile’s whitelist.
6	Not found for this shopname private key	Your shop’s private key was not found in the Icecat database.
7	Wrong matching shopname with app_key	Your Appkey and your user name do not match.
8	The requested product is not present in the Icecat database’	The requested product data-sheet does not exist in our database for the provided identifier.
9	Display of content for users with a Full Icecat subscription level will require the use of a server certificate and a dynamic secret phrase. Please, contact your account manager for help with the implementation	AppKey is required to download the requested content. Icecat will provide AppKey on request for the Full Icecat users.
10	Not found user by application_key	An incorrect AppKey is used.
12	The requested product is limited for the current user vertical, please contact your account manager at Icecat	Your Full Icecat subscription doesn’t include access to the requested product’s Vertical. You’ll need to consider which main categories to include in your Icecat subscription.
404	The requested product is not present in the Icecat database	The product data-sheet’s release date is in the future, and therefore the request can not yet be fulfilled. Wait it out or special permission is needed.

XML error messages

Error code (XML)	Error message (XML)	Explanation
401	Login and password are invalid.
404	You are not allowed to access a Full Icecat repository with a free Open Icecat account. Please, check the manual or upgrade your account.	The folder at level4 (Full Icecat) is accessed with a free Open Icecat account. E.g., the /refs or /CSV folder.
404	You are assigned to URL Icecat, please request the file using prf.icecat.biz.	A user with an URL subscription is trying to reach an XML repository. Please, reset your subscription via your Profile.
404	Invalid group level.	A file is requested by a user with the wrong (not shop type) account type.
404	Please, add this IP address %%ip%% to the \’ Allowed IP addresses\’ setting of your account.	A request is made from a non-whitelisted IP address. Please, add the IP address to your Profile.
404	File does not exist.	An incorrect request for a file is made.
200	Language does not exist.	A non-existing language/local is requested via the XML_S3 API.
404 For data.icecat.biz/export/ {repo}/{lang}/{code} \| 200 for XML_S3	The requested XML data-sheet is not present in the Icecat database.	A wrong product identifier is used.
404 For data.icecat.biz/export/ {repo}/{lang}/{code} \| 200 for XML_S3	Your registration was not confirmed.	An inactive user is making a request. Please, first activate the user account.
401 For data \| 200 for XML S3	Login or password is invalid.	The wrong password is used.
404 For data.icecat.biz/export/ {repo}/{lang}/{code} \| 200 for XML_S3	You don\’t have access to this language folder.	Your user didn’t subscribe to the requested language/locale.
200	The requested XML data-sheet is not described in the Icecat database.	The requested product data-sheet is currently undescribed.
200	Product was replaced with.	The requested product data-sheet was mapped to another one.
404	The products datasheet is not public.	User with no authorization to a product data-sheet set to publish=limited has tried to download a file. It requires brand authorization.
200	The products datasheet is not yet released.	The release date is in the future. Therefore, wait it out or request special permission.
404	Access to this product and language is restricted.	A brand restriction policy is applied. Only authorized resellers can access the brand’s content. Please, request brand permission via the website.
404	This data-sheet is not accessible via Open Icecat repository.	A Full Icecat user is trying to get a Full Icecat product data-sheet from the Open Icecat (Freexml) Repository.
404	Link is not visible	A deactivated image is requested.
404	Link is expired	The requested image’s expiration date has passed.
200	This product belongs to a Vertical, you didn\’t subscribe to.	Your Full Icecat account has not susbcribed to this Vertical or main category. Please, request an upgrade.
200	You are not allowed to have Full Icecat access	An Open Icecat user requested a Full Icecat product data-sheet. Please, request a Full Icecat upgrade.

In case you have any questions, please contact your local account manager or contact Icecat directly via the website.

Read further: Manuals, error codes, error messages, JSON, manuals, XML

Vazha Abramishvili

Chief Operating Officer at Icecat

Global product information management and syndication

Which JSON and XML Error Messages can I get using Icecat?

JSON error messages

XML error messages

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