For years, retailers have invested heavily in customer service chatbots. The goal was simple: answer questions faster, reduce support costs, and improve the shopping experience. However, consumer behavior does not perfectly align with this direction. According to a new Gartner…
For years, search engines and social media have been the primary gateways to online shopping. Today, another source of traffic is growing rapidly: AI assistants. According to new data from Adobe Analytics, reported by Reuters, shoppers who arrive at retail…
Artificial intelligence is increasingly shaping international competition. Discussions about AI often focus on new models, productivity gains, and business innovation. Yet recent events surrounding Anthropic show that some of the biggest AI debates are now taking place in government offices…
