We are Hiring! Customer Support Engineer

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job offers at Icecat

We are looking for a Customer Support Engineer to help support Icecat customers on their technical and integration challenges.

Please come join our team in Ukraine if you are feeling passionate about problem solving and enjoy helping customers.

Key responsibilities

  • Communication with internal and external clients regarding Icecat services;
  • Evangelizing  of Icecat integration concepts and basis, including formats and best practices, helping with integrations to our APIs, work with Documentation, etc;
  • Troubleshooting issues internally with developers team at  Icecat and bridging to customer.

Skills / Experience Requirements

  • Advanced level of English (verbal and written);
  • Understanding of data  formats as XML, JSON, CSV;
  • Basic understanding of HTML\JS\CSS, to be able to help with Icecat HTML services;
  • Dev Tools for troubleshooting of most of our systems;
  • Understanding of Client-Server architecture, APIs;
  • Understanding of HTTP protocol, familiarity with GET, POST, PUT, DELETE, HEAD requests, ability to make them and analyze output;

Would be an advantage:

  • Linux and CLI. (sed, grep, awk, bash scripting, etc);
  • REST architecture understanding also, knowledge of tools to work with all this (e.g. Postman, CURL);
  • Basic knowledge of any OOP based Language. Java, C#, PHP (a great plus for this particular role);
  • SQL and NoSQL databases principles understanding.

Please contact us if you feel challenged!

You are welcome to send your CV to marketing@icecat.com

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