Ariete focuses on enhancing the online buying experience. Ariete, part of the Italian Delonghi Group, is a manufacturer since 1964 of products in multiple categories from cooking to coffee and from ironing to cleaning. This covers, for example, small kitchen…
To improve customer service, Icecat is looking into different ticketing systems to replace one of our old open source ticketing systems, Mantis. It is still in use, to manage mostly internal tickets generated by customer registrations, which are assigned to…
English below Un primo grande passo nell’evoluzione del settore Retail è quello della Customer Experience. La customer experience, nota come CX, è la percezione che i consumatori hanno dopo una esperienza con il tuo business o marchio. CX consiste nell’interazione che il…
