French-speaking editor

Avatar for icecat
internships at icecat

We are looking for a native french-speaker to help manage our client base in the toys, video games, licensed products, and DVD departments. The ideal candidate writes and speaks French (and English) fluently and has a great
attention to detail. The tasks include:

  • Correspondence in French (and possibly in English) with clients
  • Answering customers’ questions on the use of the platform, etc.
  • Following up on client cases and maintaining client relationship
  • Tailoring your replies to the clients and keeping track of the requests and follow ups on all subjects
  • Explaining and supporting client in their use of the database
  • Analysing queries on product data
  • Communicating with the team on all customer accounts
  • Monitoring dedicated customer accounts
  • Researching information, requesting follow-ups, ticket management
  • Understanding and adapting to the specific industry needs
  • Ensuring the link internally within the team and between the various team members and departments
  • Adding product information in the Toys database
  • Looking up information, following up on the requests, handling support tickets
  • Answering client questions, ensuring technical support, accompanying clients within existing processes, solving operational problems (support level 1); relay with the technico-operationnal team for technical problems (support level 2) all the while upholding the quality standard of the relationship and the product information in the database
  • Working actively with the team to follow up on problems and raise issues with the in-house departments
  • Working within the existing team while being autonomous in own work
  • Following protocols and step-by-steps put in place

The ideal candidate is organized and meticulous, can work with deadlines, and is proactive in specific aspects of the work.Special attention will be borne to his/her writing skills. Please apply with a cover letter in French.

Subscribe to our newsletter and stay updated.

Leave a Reply

Your email address will not be published.

Icecat xml
 November 3, 2019
 October 4, 2018

Manual for Icecat Live: Real-Time Product Data in Your App

Icecat Live is a (free) service that enables you to insert real-time produc...
 June 10, 2022
Manual for Icecat CSV Interface

Manual for Icecat CSV Interface

This document describes the manual for Icecat CSV interface (Comma-Separate...
 September 28, 2016

Manual for Open Icecat JSON Product Requests

JSON (JavaScript Object Notation) is an increasingly popular means of trans...
 September 17, 2018
icecat add ons

Icecat Add-ons including Magento, PrestaShop, Shopify, Magento, Google Shopping. NEW: Pimcore

Icecat has a huge list of integration partners, that make it easy for clien...
 August 1, 2020

Manual for Personalized Interface File and Catalog from Icecat

With Icecat, you can generate personalized or customized CSV or Excel files...
 May 3, 2022

Manual: How to Import Free Product Content Into Your Webshop via Icecat

This guide will quickly show you how to import free product content from Ic...
 February 25, 2022