French-speaking editor

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We are looking for a native french-speaker to help manage our client base in the toys, video games, licensed products, and DVD departments. The ideal candidate writes and speaks French (and English) fluently and has a great
attention to detail. The tasks include:

• Correspondence in French (and possibly in English) with clients
• Answering customers’ questions on the use of the platform, etc.
• Following up on client cases and maintaining client relationship
• Tailoring your replies to the clients and keeping track of the requests and follow ups on all subjects
• Explaining and supporting client in their use of the database
• Analysing queries on product data
• Communicating with the team on all customer accounts
• Monitoring dedicated customer accounts
• Researching information, requesting follow-ups, ticket management
• Understanding and adapting to the specific industry needs
• Ensuring the link internally within the team and between the various team members and departments
• Adding product information in the Toys database
• Looking up information, following up on the requests, handling support tickets
• Answering client questions, ensuring technical support, accompanying clients within existing processes, solving operational problems (support level 1); relay with the technico-operationnal team for technical problems (support level 2) all the while upholding the quality standard of the relationship and the product information in the database
• Working actively with the team to follow up on problems and raise issues with the in-house departments
• Working within the existing team while being autonomous in own work
• Following protocols and step-by-steps put in place

The ideal candidate is organized and meticulous, can work with deadlines, and is proactive in specific aspects of the work.Special attention will be borne to his/her writing skills. Please apply with a cover letter in French.